FAQs


Is there a difference in colour between product photo online and actual product?

We try our best for the photos to reflect true, but each screen will have individual settings so small colour variations are possible.

 

What kind of materials are the products made of?

Materials will be listed under product description.

 

How do I care for my baby clothes?

For best results please follow the ‘how to take care of me’ instructions card sent out with every parcel.

 

What size should I select?

Please use our sizing guide as reference. If in doubt prudent to select one size up.

 

How can I contact customer services?

Please email to info@cottontots.co.za

 

What if my items are damaged or incorrect?

Please send a photo of the damage or incorrect product to our customer support team as well as your order number and we will get back to you.

 

How much for shipping? Do you deliver worldwide?

We're only shipping to South Africa at this stage. 

Please see shipping info for breakdown of shipping rates. 

* Please contact us for international deliveries at info@cottontots.co.za

 

When can I expect my order?

Deliveries are subject to the courier service, but a ballpark figure of 5-7 business days as some sort of idea.

 

How do I make a payment?

Credit card (Visa or Mastercard) accepted.

 

Where do I find my order/tracking number?

You will receive a confirmation email with a tracking number once successful payment has been received.

 

How can I stay updated on new products?

You can follow us on instagram for latest updates. Alternatively check out our website on a regular basis.

 

Can I cancel or change my order?

Please contact our customer support team quoting your order number and we will get back to you.