Returns Policy

If you'd like to return or exchange a product, please email our Customer Care team at

- Please note that return costs for shipping are not covered by Cotton Tots ZA.
- All items must be returned new, unused and in original packaging.
- Returns that do not meet our policy may not be accepted and will be sent back to the customer.
- Make sure you obtain proof of postage for your return package. Cotton Tots ZA will not be held liable for tracking or postage of return parcel. 
- Items or orders you would like to return should be sent back to us within 30 days of your order being dispatched. 
- Once received by our warehouse, returned items are processed within 10 working days.